Brand Oriented Support Center
  1. Brand Oriented Support Center
  2. Brand Oriented Support

Request for information

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"c8c5b29e4fefcedee570ec297583dfd5751fef88_lout","branding":{"id":"2","key":"pepco","name":"Brand Oriented Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/327d9cba-88d1-4494-bbe2-e4be60da34f2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NDNmZmQzNC01YjI4LTQ0NWMtODhlMC02NTMyNzAzMjhjZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyN2Q5Y2JhLTg4ZDEtNDQ5NC1iYmUyLWU0YmU2MGRhMzRmMiI6WyJyZWFkIl19LCJleHAiOjE3NTEzODM3OTQsIm5iZiI6MTc1MTM4MzE5NH0.r1xUHw3YXs9MrNaav02cgg0zyUduGeHohl3pxXz48I4&client=643ffd34-5b28-445c-88e0-653270328cff&mode=fit","logoId":"327d9cba-88d1-4494-bbe2-e4be60da34f2","isLogoAvailable":true,"helpCenterTitle":"Welcome to Brand Oriented Support Center","sharedPortalName":"Brand Oriented Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Brand Oriented Support Center","sharedPortalName":"Brand Oriented Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#094169","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"pepco","projectId":10036,"serviceDeskId":2,"name":"Brand Oriented Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"16","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://support.my.brandoriented.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[2],"key":""},{"id":"5","name":"Request for information","descriptionHtml":"","callToAction":"Request for information","introHtml":"<p>Have a question? Submit it here.</p>","icon":10550,"iconUrl":"https://support.my.brandoriented.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"25","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://support.my.brandoriented.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[2],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://support.my.brandoriented.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[25,16,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bd327b1f-28b4-3f9c-9dde-b5598336c178","appLinkName":"System Confluence","appLinkUrl":"https://effiana.atlassian.net/wiki","spaceKey":"PEPCO","spaceName":"Pepco Support","spaceUrl":"https://effiana.atlassian.net/wiki/spaces/PEPCO","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://support.my.brandoriented.io","https://effiana.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NDNmZmQzNC01YjI4LTQ0NWMtODhlMC02NTMyNzAzMjhjZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzODQzOTQsIm5iZiI6MTc1MTM4MzE5NH0.hBg7-Q7JsMOs3bYkYFofVFLlubn4PYfI5PLVx0JSDn4","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"643ffd34-5b28-445c-88e0-653270328cff","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10036,"issueType":{"id":"10042","name":"Ask a question"},"form":{"name":"Request for information","descriptionHtml":"","callToAction":"Request for information","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10550,"iconUrl":"https://support.my.brandoriented.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10302"],"values":[{"value":"10198","label":"CI-HUB","selected":false,"children":[]},{"value":"10302","label":"ForDecision","selected":false,"children":[]},{"value":"10335","label":"LM","selected":false,"children":[]},{"value":"10111","label":"Pepco_ChangeRequest","selected":false,"children":[]},{"value":"10106","label":"Pepco_Maitenance","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/5","calendarParams":{"firstDay":0,"date":"2025-07-01T17:19:54+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bd327b1f-28b4-3f9c-9dde-b5598336c178","appLinkName":"System Confluence","appLinkUrl":"https://effiana.atlassian.net/wiki","spaceKey":"PEPCO","spaceName":"Pepco Support","spaceUrl":"https://effiana.atlassian.net/wiki/spaces/PEPCO","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://support.my.brandoriented.io","https://effiana.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NDNmZmQzNC01YjI4LTQ0NWMtODhlMC02NTMyNzAzMjhjZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzODQzOTQsIm5iZiI6MTc1MTM4MzE5NH0.hBg7-Q7JsMOs3bYkYFofVFLlubn4PYfI5PLVx0JSDn4","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"643ffd34-5b28-445c-88e0-653270328cff","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=effiana","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c8c5b29e4fefcedee570ec297583dfd5751fef88_lout","baseUrl":"https://support.my.brandoriented.io/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://effiana.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"643ffd34-5b28-445c-88e0-653270328cff","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"072f5723e4f6475cacba862951022641","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}